Permanent | Full-time 37.5 hours | Loughborough | £23,400 (£12 per hour)

The role

Animal charity Pet Blood Bank UK is excited to further expand their Loughborough team and are actively recruiting for Customer Assistants. The role holders will support veterinary customers by providing outstanding service, following procedures to handle and dispatch blood products and supplies.


Launched in 2007, Pet Blood Bank UK is the only charity that provides a blood bank service for all vets across the UK. As part of our charitable remit, our aim is to advance animal health and welfare and to relieve suffering by providing quick and convenient access to blood. Every unit of blood helps save up to four other lives, saving thousands of lives every year.

Our values

Caring. Pioneering. Real. These are the values Pet Blood Bank UK is built upon. Our values bind us together as a charity and guide everything we do. We expect every team member to know, understand and embody our values, helping to build our reputation as a pioneering, caring and practical charity. Read more about our values.

What you’ll do
  • Deliver exceptional service to our veterinary customers via phone, email and online platforms.
  • Guide customers through the ordering process, signposting to colleagues for advice if required.
  • Process and pack customer orders accurately, following in-house procedures accurately and efficiently.
  • Coordinate deliveries with approved couriers, ensuring timely dispatch.
  • Collaborate with colleagues to enhance departmental efficiency.
  • Support stock management and assist in implementing our new bespoke computer system.
  • Contribute to on-call duties for emergencies and maintain a smooth office environment.
What we need

This role is customer-centric and therefore proven customer relations experience is a must. You’ll be able to flourish in a busy team, where everyone has the common goal of animal welfare at their core.

We’re looking for someone who:
  • Demonstrates excellent customer service, emphasising telephone skills for effective communication.
  • Possesses strong computer skills, particularly proficient with Microsoft Office.
  • Exhibits strong organisational and planning skills with a meticulous and methodical approach.
  • Is a self-disciplined, enthusiastic team player with excellent time management and multitasking abilities.
  • Thrives in a team-oriented environment, contributing positively to collaborative efforts.
  • Demonstrates confidence, proactivity, and an enthusiastic approach to tasks.
What’s in it for you

In return, we offer full training, competitive salary with pay progression, contributory pension scheme, lifestyle rewards and 30 days annual holidays (pro rata, including bank holidays).

Further details

This role is full time, working 37.5 hours per week, 9am – 5pm.

How to apply

To apply, please visit our careers platform.

Square Peg is our recruitment partner for this role.

The closing date for applications is Friday 19th January 2024.