As the service we provide to vets is classed as essential, and our team are within the key worker category, our sessions are still going ahead.

Please attend your appointment if you are healthy and able to. This will help us to keep our vital blood stocks going for as long as possible to help save lives. Safety is paramount and so we have put many extra precautions in place to enable us to continue running while protecting you, our team and venues.

If you are attending an appointment with us, please ensure you have your appointment letter, confirmation email or text message handy. As Police checks are now in place regarding the purpose of people's journeys, this will enable you to show you are attending an appointment for your dog to donate blood. 

To protect you, we currently have the following measures in place for our sessions: 

  • Please keep your appointment if you can. If you are unable to attend, please let us know as soon as possible so we can allocate your appointment to another dog.
  • We advise you cancel your appointment if you:
    • are showing any symptoms of COVID-19
    • have travelled from/been in contact with anyone who has travelled from a high risk area
    • have been in contact with anyone required to self-isolate (due to symptoms) or confirmed with COVID-19 in the past 14 days
    • have been asked to self-isolate
    • fall within the high risk category. This includes if you are over 70 (regardless of medical conditions), are under 70 but have underlying health conditions, or are pregnant
  • Likewise, if any of our own team meet the criteria above, they are being asked to stay home.
  • To reduce risk to our team, and the team of our host venues, we will now meet you at your car and your dog will come into the session alone. When you arrive, please text us on the number we provide to let us know you are outside. When our vet is ready, they will phone you to conduct the first part of the pre-screen assessment of going over your paperwork and your dog’s clinical history. If this is all okay, a member of our team will come outside to collect your dog from your car and take them into the session. We fully appreciate and understand that some owners might be uneasy about their dogs taking part in the process themselves. We will give your dog plenty of reassurance and treats, as always, to ensure they are happy. If you are unhappy about your dog coming into the session alone, we ask that you cancel your appointment. You know welfare is at the heart of what we do and if your dog is showing any signs of anxiety, we will bring them back to you straight away.
  • At present, only repeat donors will be invited to attend sessions. This is so we can minimise the time people are spending at our sessions and so we know the dog is familiar and comfortable with the process. We appreciate this might be disappointing, but we are sure you understand.
  • Please minimise the amount of people coming with you to the session. Unless you need help with your dog(s), we advise you to come alone where possible.
  • Unfortunately, due to these measures, if you come to session on foot or by public transport, we are unable to offer you anywhere to wait. If a car is unavailable to you, we advise you cancel your appointment with us. 
  • All areas will be disinfected and cleaned, including door handles, between each donor.

We would like to thank you for your support at this time and are grateful to everyone who continues to attend their appointments. We apologise that the session might be different from the experience you are used to but we will continue to do what we can to make it a positive, exciting and rewarding experience for all our dogs, and help keep the service going to help save lives.

If you have any questions, please call us on 01509 232 222.

Keeping yourself and your pets safe

Several of the leading animal welfare and vet organisations have pulled together to create some important advice and guidance on how to keep yourself and your pets safe during this challenging time - read now