To protect you, we currently have the following measures in place for our sessions:
- Please keep your appointment if you can. If you are unable to attend, please let us know as soon as possible so we can allocate your appointment to another dog.
- We advise you cancel your appointment if you:
- are showing any symptoms of COVID-19
- have travelled from/been in contact with anyone who has travelled from a high risk area
- have been in contact with anyone required to self-isolate (due to symptoms) or confirmed with COVID-19 in the past 14 days
- have been asked to self-isolate
- fall within the high risk category. This includes if you are over 70 (regardless of medical conditions), are under 70 but have underlying health conditions, or are pregnant
- Likewise, if any of our own team meet the criteria above, they are being asked to stay home.
- To reduce risk to our team, and the team of our host venues, we will now meet you at your car and your dog will come into the session alone. When you arrive, please text us on the number we provide to let us know you are outside. When our vet is ready, they will phone you to conduct the first part of the pre-screen assessment of going over your paperwork and your dog’s clinical history.
- If everything is okay with your pre-screen assessment, a member of our team will come outside to collect your dog from your car and take them into the session. We will ask you to walk (socially distanced) with us and your dog to the venue or mobile unit entrance. Likewise, when the donation is finished, we will ask you to meet us at the entrance to walk back to your car. Please ensure your dog is wearing a lead and ready to be passed to us when we come out to you. Dogs must be wearing a lead and be under the control of the owner or a member of our team at all times. We fully appreciate and understand that some owners might be uneasy about their dogs taking part in the process themselves. We will give your dog plenty of reassurance and treats, as always, to ensure they are happy. If you are unhappy about your dog coming into the session alone, we ask that you cancel your appointment. You know welfare is at the heart of what we do and if your dog is showing any signs of anxiety, we will bring them back to you straight away.
- All owners are being asked to wear a face covering when speaking with our team or passing your dog to us. This is so we can protect each other as much as possible. We appreciate that wearing a face covering can be detrimental to the health of some so understand there may be some exceptions to this, but please do wear one if you are able to
- With the warmer weather, please arrive as close to your appointment time as possible to reduce the time your dog is waiting in the car. If it is a warm day, remember to bring plenty of water and have the air con on or windows open. Likewise, we recommend taking your dog straight home after donating to minimise the time spent in the car.
- Please minimise the amount of people coming with you to the session. Unless you need help with your dog(s), we advise you to come alone where possible.
- Unfortunately, due to these measures, if you come to session on foot or by public transport, we are unable to offer you anywhere to wait. If a car is unavailable to you, we advise you cancel your appointment with us.
- All areas will be disinfected and cleaned, including door handles, between each donor.
- Due to the challenges for Royal Mail, when arranging appointments, we are asking if you are happy to receive your appointment letter by email to reduce delays. We will continue to send letters by post for those who prefer, but it may take a little longer. If you have not received your letter, please let us know.
- We are allowing a three month grace period for routine vaccinations due to vets being unable to provide this service. As long as your dog's vaccinations are under three months overdue, they can still donate if they are fit, healthy and not taking any medication.
We would like to thank you for your support at this time and are grateful to everyone who continues to attend their appointments. There is absolutely no expectation for your dog to donate, especially in the circumstances. Welfare is and always will be our priority. We apologise that the session might be different from the experience you are used to but we will continue to do what we can to make it a positive, exciting and rewarding experience for all our dogs, and help keep the service going to help save lives.
If you have any questions, please call us on 01509 232 222.
We are pleased to say that we are once again welcoming new donors to join our lifesaving community. As our repeat donors have done so fantastically well donating on their own, we are now able to invite new donors to come along to sessions, but owners do still need to wait outside in their cars while their dog comes in. We fully appreciate that owners may be apprehensive about allowing their dogs to take part in the process themselves and this is understandable. However, when we speak to any new owners, we will go through everything in detail before the session to ensure you are happy that your dog will enjoy taking part. We are looking for dogs who are confident and happy in new situations and with meeting new people. And, as always, we are particularly appealing to those who have a breed of dog more likely to be negative blood type to come forward.
Keeping yourself and your pets safe
Several of the leading animal welfare and vet organisations have pulled together to create some important advice and guidance on how to keep yourself and your pets safe during this challenging time - read now