Update - 14 July 2021

Whilst we are looking forward to welcoming you back with your dog(s) at our donation sessions, we are carefully reviewing the situation to ensure we do this in a way that keeps both you and our team safe.

If someone inadvertently attended one of our sessions with asymptomatic covid, it could cause our whole collection team to have to quarantine for 10 days. Until we are at a place where vaccinated team members can avoid self-isolation following exposure to someone testing positive, and the level of positive cases in the UK has reduced, we must continue working with our current measures in place. The risk otherwise is that we could be forced to cancel donation sessions and temporarily stop collecting blood. We are sure you understand how critical it is that we can maintain the supply of lifesaving blood to vets.

In line with this, we continue to ask all owners to wear face coverings (where possible) when passing your dogs to us in the car park. This further helps us to minimise the risk to our team.

We’re just as keen as you are to have you back in the room with us, we just need to plan this change carefully to ensure everyone is protected and the supply of blood for dogs is maintained. Once we have decided on what we can do and when we can invite you back in, we will let you and all our other wonderful owners know. Thank you for your patience.

Donation sessions

To protect you, we currently have the following measures in place for our sessions: 

  • Please keep your appointment if you can. If you are unable to attend, please let us know as soon as possible so we can allocate your appointment to another dog. Dog blood donation is essential travel during lockdown periods and in all tiers. 
  • We advise you cancel your appointment if you:
    • are showing any symptoms of COVID-19
    • have traveled from/been in contact with anyone who has traveled from a high risk area
    • have been in contact with anyone required to self-isolate (due to symptoms) or confirmed with COVID-19 in the past 14 days
    • have been asked to self-isolate 
  • Likewise, if any of our own team meet the criteria above, they are being asked to stay home.
  • When you arrive, please text us on the number we provide to let us know you are outside. When our vet is ready, they will phone you to conduct the first part of the pre-screen assessment of going over your paperwork and your dog’s clinical history.
  • If everything is okay with your pre-screen assessment, a member of our team will come outside to escort you and your dog from your car. We will ask you to walk (socially distanced) with us and your dog to the venue or mobile unit entrance, where we will then take your dog into the venue while you stay outside. Likewise, when the donation is finished, we will ask you to meet us at the entrance to walk back to your car. Please ensure your dog is wearing a lead and ready to be passed to us when we come out to you. Dogs must be wearing a lead and be under the control of the owner or a member of our team at all times. We fully appreciate and understand that some owners might be uneasy about their dogs taking part in the process themselves. We will give your dog plenty of reassurance and treats, as always, to ensure they are happy. If you are unhappy about your dog coming into the session alone, we ask that you cancel your appointment. You know welfare is at the heart of what we do and if your dog is showing any signs of anxiety, we will bring them back to you straight away.
  • All owners are being asked to wear a face covering when attending your appointment, walking with our team, speaking with our team and passing your dog to us. This is so we can protect each other as much as possible. We appreciate that wearing a face covering can be detrimental to the health of some so understand there may be some exceptions to this, but please do wear one if you are able to
  • Please minimise the amount of people coming with you to the session. Unless you need help with your dog(s), we advise you to come alone where possible.
  • Unfortunately, due to these measures, if you come to session on foot or by public transport, we are unable to offer you anywhere to wait. If a car is unavailable to you, we advise you cancel your appointment with us. 
  • All areas will be disinfected and cleaned, including door handles, between each donor. 

We would like to thank you for your support at this time and are grateful to everyone who continues to attend their appointments. There is absolutely no expectation for your dog to donate, especially in the circumstances. Welfare is and always will be our priority. We apologise that the session might be different from the experience you are used to but we will continue to do what we can to make it a positive, exciting and rewarding experience for all our dogs, and help keep the service going to help save lives.

If you have any questions, please call us on 01509 232 222.

New donors 

We are pleased to say that we are welcoming new donors to join our lifesaving community. Like our repeat donors, our new donors have done fantastically well donating on their own. We fully appreciate that owners may be apprehensive about allowing their dogs to take part in the process themselves and this is understandable. However, when we speak to any new owners, we will go through everything in detail before the session to ensure you are happy that your dog will enjoy taking part. We are looking for dogs who are confident and happy in new situations and with meeting new people. And, as always, we are particularly appealing to those who have a breed of dog more likely to be negative blood type to come forward. 

Watch our video to find out what happens at one of our donation sessions

Learn more about the kind of dogs we are looking for as donors

Blood stock levels 

Due to the challenges of the current situation for everyone, our blood stock levels have, at times, been critical. We monitor our stock levels closely at all times, and when stock levels are critical we work with vets on their individual cases to do all we can to get them the blood they need. Our team are working hard with dog owners so that as many donors as possible are booked into our sessions every week. The current government guidelines have meant we have had to adapt our sessions, to ensure we protect dogs, their owners, and our team. The best thing you can do right now to support us is to encourage anyone you know with a happy and confident dog who fits our donor criteria to consider registering them as a donor. This way we can continue helping to save lives during this challenging time. 

Keeping yourself and your pets safe

Several of the leading animal welfare and vet organisations have pulled together to create some important advice and guidance on how to keep yourself and your pets safe during this challenging time - read now