If there is concern over the quality of a blood product, please call us on 01509 232 222 within 24 hours of discovering the issue. We may need you to return the product to us or send photos of the issue; we will advise you of what we require when we speak to you. All quality issues will be fully investigated as soon as possible. To help us process your issue quickly, after speaking with us, please download and complete the form at the bottom of this page and return it to us as soon as possible, along with any other evidence we request.