If a product arrives damaged, is found to be faulty, or if you are unsure if the product is fit to use please call Pet Blood Bank UK within 24 hours of receipt or discovery to inform us of the issue. After notifying us, please complete the form on this page. If requested, please also return the product to us for investigation.
Please note, blood products must be returned using the original packaging and packaged in the same manner as received i.e. in a plastic zip lock bag to prevent leakage.