Part time (30 hours) | Loughborough | Starting salary £28,364 pro rata, depending on experience
The role
We’re looking for a proactive, detail-oriented, and collaborative Quality Assurance Administrator to join the Pet Blood Bank team on a permanent basis.
In this role, you will work closely with all department heads and their teams to ensure all controlled processes and procedures are documented and aligned with the organisation’s requirements. You will be responsible for introducing new documentation and ensuring review of current documentation while working with PBB departments and managers.
Reporting to the Quality Manager, you will provide reports and support quality meetings to assist with the continuous improvement of the PBB quality system. Working within the Quality Team to ensure all areas of the Quality Department is supported.
Background
Launched in 2007, Pet Blood Bank UK is the only charity that provides a blood bank service for all vets across the UK. As part of our charitable remit, our aim is to advance animal health and welfare and to relieve suffering by providing quick and convenient access to blood. Every unit of blood helps save up to four other lives, saving thousands of lives every year.
Our Values
Caring. Pioneering. Real. These are the values Pet Blood Bank UK is built upon. Our values bind us together as a charity and guide everything we do. We expect every team member to know, understand and embody our values, helping to build our reputation as a pioneering, caring and practical charity. Read more about our values.
What you’ll do
- Manage and maintain the controlled document system, ensuring policies, procedures and processes are accurate, up to date, compliant and accessible across the organisation.
- Coordinate the creation, review, standardisation and approval of controlled documentation, working closely with department leaders, Quality and Training teams.
- Support change management activities by implementing document updates, maintaining document records and ensuring changes are effectively communicated and embedded.
- Coordinate Management Quality Review (MQR) meetings, including scheduling, preparation of reports and presentations, minute-taking and tracking follow-up actions.
- Produce regular quality and performance reports, analysing data to identify trends, support decision-making and drive continuous improvement.
- Support organisational change through the Change Control Process, ensuring quality requirements are met and improvements are effectively implemented.
- Act as a Quality Ambassador, promoting a culture of compliance, continuous improvement and high standards of service across the organisation.
- Contribute to the smooth running of the Quality Team by supporting key quality initiatives and operational activities as required.
What we need
This is a key role within our Quality Team, focused on ensuring compliance and driving continuous improvement across the organisation.
Essential
- Quality qualification or demonstrable experience working within a quality-focused role.
- Knowledge of GDP (ALCOA+) principles and document control best practices.
- Strong administrative skills with experience managing records, documentation and reporting.
- Proficient in Microsoft Office applications, particularly Excel, with the ability to analyse data and produce reports.
- Excellent IT and computer literacy skills.
- Strong organisational and time management skills, with the ability to manage multiple priorities effectively.
- Excellent written and verbal communication skills, including experience working remotely with a range of stakeholders.
- Ability to work independently and collaboratively as part of a team.
- Strong attention to detail with a methodical and accurate approach to work.
- Professional, confident and customer-focused, with excellent interpersonal, listening and relationship-building skills.
- Self-motivated, proactive and adaptable, with a positive attitude and commitment to continuous improvement.
Desirable
- Customer Care Certificate
- Computer Skills Certificate (ECDL)
- Full UK driving licence
- Data analysis and report writing experience
- Experience in document management
- Knowledge of pet blood banking
- Passion for animal welfare
What’s in it for you
In return, we offer full training, competitive salary and a great team working environment.
You will be part of a small, supportive team that genuinely cares - about each other, our donors, and our mission, playing a leading role in shaping the culture and future of a unique and lifesaving charity.
Further details
This role is a permanent, part-time (30 hours) position, based at our Loughborough office.
For more information or to request a full job description, please email recruitment@petbloodbankuk.org.
Before applying, please read our Guidance for Candidates. To apply, please complete our application form and email it to recruitment@petbloodbankuk.org.
