Permanent, part-time position | 25 hours per week, over 5 days (Mon- Fri) | £28,051 (pro rata)

The Role 

Award winning animal charity Pet Blood Bank is seeking a dedicated Quality Compliance Officer. Under the guidance of our Clinical Director, your primary role will be to oversee the non-conformance process, ensuring strict adherence to organisational policies and procedures while actively investigating any instances of non-conformance. Join our team and contribute to maintaining the highest standards in animal blood banking.


Launched in 2007, Pet Blood Bank UK is the only charity that provides a blood bank service for all vets across the UK. As part of our charitable remit, our aim is to advance animal health and welfare and to relieve suffering by providing quick and convenient access to blood. Every unit of blood helps save up to four other lives, saving thousands of lives every year. 

Our Values 

Caring. Pioneering. Real. These are the values Pet Blood Bank UK is built upon. Our values bind us together as a charity and guide everything we do. We expect every team member to know, understand and embody our values, helping to build our reputation as a pioneering, caring and practical charity. Read more about our values.  

What you’ll do 
  • Coordinate and oversee the non-conformance process under the guidance of the Clinical Director.
  • Ensure timely reporting and recording of all non-conformations and deviations, investigating as necessary and providing supporting documentation.
  • Support risk assessment activities with PBB departments and managers.
  • Provide data analysis and produce reports to contribute to the continuous improvement of the quality system.
  • Support organisational changes through the Change Control Process.
  • Assist in, develop, and maintain internal and external audit processes.
  • Actively participate in the Quality Team to ensure smooth departmental operations and promote high standards of service and continuous improvement.
What we need 

This is a newly created role in Pet Blood Bank UK; our ideal candidate will possess strong organisational skills and a meticulous approach to ensuring adherence to policies and procedures. You will demonstrate proficiency in investigative techniques and be capable of providing thorough documentation and data analysis.

We’re looking for someone who is/has:

  • Proficient in root cause analysis techniques, with a demonstrated ability to identify and address underlying issues effectively.
  • Possess relevant qualifications and experience in quality processes and systems, ensuring comprehensive understanding and application of industry standards.
  • Exceptional communication skills, particularly adept at remote communication methods, facilitating seamless collaboration and information exchange across distributed teams.
  • Demonstrates a professional manner in all interactions and fosters positive relationships.
  • Proven track record of effectively navigating remote work environments, utilising communication tools and platforms to maintain productive engagement and teamwork.
What’s in it for you 

In return, we offer full training, competitive salary with pay progression, contributory pension scheme, lifestyle rewards and 30 days annual holidays (pro rata, including bank holidays).

Further details 

This role is part time, hybrid working 25 hours per week, Mon – Fri.  We anticipate the role holder will work 3 days from home and 2 days from our Loughborough site. There will be occasional site visits and therefore a driving licence is essential. Some flexibility is required as some of our teams work at weekends and as such, there may be a requirement where phone/virtual meetings take place at night/weekends to support and conclude investigations and compliance reviews.

To apply, please follow this link to our career’s platform:

Quality Compliance Officer - Pet Blood Bank UK job - Loughborough - Square Peg HR (

Square Peg is our recruitment partner for this role.